Happy Monday, All! I hope everyone had a nice, relaxing weekend, unlike myself, who spent the last couple of days shopping for a mattress and a sectional. Until recently, I had no idea that mattress salesmen were just as fast-talking and (seemingly) shady as used car salesmen. I guess it’s hard out there on those mattress streets and you’ve gotta say whatever you have to to make a dollar.
But that’s not the good part: it looks like after months of rehabbing our house, our move in date is here! Woo-hoo! And hopefully, we’ll get things squared away with Comcast, the root of all evil and gray hair. Sidebar: this weekend, Comcast gave us two separate appointments for transfer of service: one on Saturday between 3 and 5 (and then mysteriously didn’t show up) and then one on Sunday between 8 and 8 (and then mysteriously, didn’t show up). We finally were able to get someone on the phone and discovered that:
1,. We’d been scheduled for a “customer self-install,” which means that we were expected to take the cable boxes from the old house to the new house. Well, guess what? We don’t have any cable jacks at the new house. So what were we supposed to do? Build them? You’d think “do you have cable jacks at the new location?” might be included in the list of questions they ask you, but whatever.
2. I spoke with someone on the phone to see if they could send someone out since this seemed like their mistake to me, and was told, “Well, we can’t really call dispatch but we can put in a ticket, but we can’t guarantee that someone will call you today.” Um, why can’t you call dispatch??? Wait, let me guess: they don’t have any phone jacks at their location. Insert expletive.
But don’t let the sour grapes fool you: I’m super excited about this move, but as you can imagine, we’ve been super busy this past weekend and will be in the coming week as well. I know my visits have been slow in the last few days and will be again in the coming week, so I apologize in advance. But I will get caught up with all of you soon. Can’t wait to see what all of you are up to, and to all my A-Zers: rock on:)
What about others? Any experience with fast talking salesmen? Any cable company horror stories? I’d love to hear your thoughts!
*Update: The Comcast technician showed up on Wednesday, April 15 but couldn’t do the install because he “didn’t have the proper tools to install the cable jacks*
Dear Comcast: If I want to get an ulcer, I’ll just drive blindfolded through L.A. traffic.
A former customer.